EVA Resorts Worldwide — Privacy Policy

Effective Date: August 15, 2026
Last Updated: August 15, 2026

At EVA Resorts Worldwide (“EVA,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website, booking accommodations, requesting concierge services, communicating with us, or using any of our travel and hospitality services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with EVA, we may collect the following categories of information.

Personal Information

This may include:

• Full name

• Email address

• Phone number

• Billing and mailing address

• Account or login information

• Booking and reservation details

• Property owner information

• Information you provide when contacting EVA

• Preferences and requests related to your stay or travel experience

Travel & Stay Information

To provide personalized services, we may collect information such as:

• Travel dates

• Destination preferences

• Accommodation preferences

• Number of guests

• Transportation requirements

• Dining or private chef requests

• Experience and activity preferences

• Concierge requests

• Special requests voluntarily provided by you

Please avoid providing sensitive personal information unless it is necessary for a specific service.

Payment Information

When you make a payment or reservation, payment information may be collected and processed by our third-party payment providers.

EVA may not directly store complete payment card information. Payment information may be handled according to the privacy policies and security practices of the applicable payment provider.

Property Owner Information

If you list or manage a property through EVA, we may collect additional information such as:

• Property details

• Property ownership or management information

• Contact information

• Listing information

• Banking or payout information

• Tax or business information where required

• Guest and booking information associated with your property

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Links clicked

• Approximate location

• Referring website

• Date and time of visits

• Website interaction and usage information

We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website and improve our services.

3. How We Use Your Information

EVA may use your information to:

• Process reservations and bookings

• Provide accommodation and hospitality services

• Respond to inquiries and requests

• Provide concierge services

• Personalize your travel experience

• Arrange transportation, dining, private chefs, wellness services, events, aviation, and other requested services

• Communicate with you regarding reservations and services

• Process payments and transactions

• Manage property-owner accounts and listings

• Improve our website, services, and customer experience

• Provide customer support

• Detect and prevent fraud, misuse, or unauthorized activity

• Maintain website and system security

• Send marketing communications where permitted by law

• Analyze website usage and service performance

• Comply with applicable legal and regulatory requirements

4. EVA Concierge & Personalization

EVA may use information you provide to personalize recommendations, communications, accommodations, experiences, and concierge services.

For example, information about your destination preferences, stay requirements, dining preferences, or previous requests may help us provide a more tailored experience.

Where EVA uses automated systems or artificial intelligence to assist with recommendations, customer support, or concierge services, such systems may process information you provide to us.

You should not provide highly sensitive personal information through automated concierge tools unless specifically requested and necessary for the service.

5. Cookies & Similar Technologies

EVA may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Improve website performance

• Understand visitor behavior

• Measure marketing performance

• Provide relevant communications or advertising where permitted

You may be able to control cookies through your browser settings or through a cookie-management tool provided on our website.

Disabling certain cookies may affect website functionality.

6. How We Share Information

EVA may share personal information when reasonably necessary to operate our business and provide requested services.

This may include sharing information with:

Service Providers

Third-party companies that help us operate our business, such as:

• Payment processors

• Booking and reservation providers

• Website and hosting providers

• Customer support platforms

• CRM and communication systems

• Analytics providers

• Marketing platforms

• IT and security providers

Travel & Hospitality Partners

When necessary to fulfill your request, we may share relevant information with:

• Property owners or managers

• Transportation providers

• Restaurants

• Private chefs

• Aviation providers

• Tour and experience operators

• Wellness providers

• Event providers

• Other service providers involved in your itinerary

We only intend to share information reasonably necessary to provide the requested service.

Legal & Business Purposes

We may disclose information when required or permitted by law, including to:

• Comply with legal obligations

• Respond to lawful requests

• Protect EVA, our users, or others

• Prevent fraud or security threats

• Enforce our agreements

• Protect our legal rights

We may also transfer information as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

7. International Data Transfers

EVA may work with service providers and partners located in countries other than the country where you reside.

As a result, your information may be transferred, stored, or processed internationally.

Where required by applicable law, EVA will take appropriate measures to protect personal information when it is transferred internationally.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Maintain business and transaction records

• Fulfill contractual obligations

• Resolve disputes

• Prevent fraud

• Comply with legal, tax, accounting, and regulatory requirements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

9. Data Security

EVA takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, database, online service, or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify EVA if you believe your account has been accessed without authorization.

10. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request restriction of certain processing

• Object to certain uses of your information

• Request a copy of your information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

To unsubscribe from marketing emails, you may use the “Unsubscribe” link included in our marketing communications.

Some information may need to be retained where required by law or where a legitimate business purpose applies.

11. Marketing Communications

If permitted by applicable law, EVA may send you information about:

• New destinations

• Luxury stays

• Experiences

• Special offers

• Concierge services

• Travel inspiration

• EVA updates

You can opt out of marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.

You may continue to receive essential transactional communications, such as booking confirmations, service updates, and important account notices.

12. Third-Party Websites & Services

Our website may contain links to third-party websites, booking platforms, service providers, or other external services.

EVA is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

13. Children’s Privacy

EVA’s website and services are not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe a child has provided personal information to EVA without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Property Owners & Guest Information

If you use EVA as a property owner, host, manager, or service provider, you may have access to information about guests or other individuals.

You are responsible for handling that information appropriately and in accordance with applicable privacy and data-protection laws.

You should only collect, use, access, or share guest information when necessary for legitimate purposes associated with your EVA relationship and services.

15. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, these rights may include:

• The right to know what personal information is collected

• The right to request access to personal information

• The right to request deletion

• The right to request correction

• The right to opt out of certain sales or sharing of personal information

• The right not to receive discriminatory treatment for exercising applicable privacy rights

EVA will process applicable requests in accordance with California law.

16. European Economic Area, United Kingdom & Other Jurisdictions

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with applicable data-protection laws, you may have additional rights regarding your personal information.

Depending on applicable law, these may include rights to:

• Access your personal information

• Correct inaccurate information

• Request deletion

• Restrict processing

• Object to processing

• Receive your information in a portable format

• Withdraw consent

• Lodge a complaint with an applicable data-protection authority

Where required, EVA will identify the applicable legal basis for processing your personal information.

17. Changes to This Privacy Policy

EVA may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this page periodically to stay informed about how EVA protects your information.

18. Contact EVA

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

EVA Resorts Worldwide
Email: info@evaww.com
Website: evaww.com

For privacy requests, please include enough information for us to verify your identity and understand your request.