Questions? We’re Here to Help.
Find answers to the most common questions about EVA stays, experiences, services, bookings, and Concierge support.
Can’t find what you’re looking for? Your EVA Concierge is just a message away.
Stays & Bookings
Browse our available stays, select your preferred dates and guests, and follow the booking process. If you need help choosing the right property, your EVA Concierge can assist you.
Absolutely. Tell your EVA Concierge where you're going, your dates, preferences, and what kind of experience you're looking for. We'll help you find the right stay.
Yes. From early arrival requests to celebrations, private chefs, transportation, and other arrangements, let us know what you need and we'll do our best to make it happen.
Yes. EVA can help arrange experiences and services before or during your stay, including dining, transportation, wellness, private chefs, and more.
EVA Concierge
Your EVA Concierge is your personal point of contact for planning and enhancing your journey. From booking to check-out, we can help coordinate the details that make your trip feel personal and effortless.
You can reach out whenever you need assistance with your EVA journey. Simply ask, and we'll help guide you to the right service or solution.
Yes. If you have a specific request that isn't directly available on EVA, let your Concierge know. We'll help explore available options.
Absolutely. Tell us where you're going, when you're traveling, and what you'd like to experience. Your Concierge can help coordinate your stay, transportation, dining, experiences, and other arrangements.
Services & Private Aviation
Yes. Private jet bookings are available through KaneJet, EVA's private aviation partner.
EVA is part of the KaneJet family, connecting luxury stays and experiences with private aviation and premium travel services.
Yes. KaneJet VIP members have access to special benefits when experiencing EVA. Your Concierge can help you understand the available benefits and how to access them.
Yes. EVA can help arrange airport transfers, luxury vehicles, chauffeurs, and other transportation based on your needs.
Yes. Your Concierge can help arrange private chefs, dining experiences, and restaurant reservations.
Payments, Cancellations & Support
Available payment methods may vary depending on the property, service, or provider. Payment details will be shown during the booking process.
Cancellation policies can vary by property and service. Always review the specific cancellation terms before completing your booking.
Contact your EVA Concierge as soon as possible. We'll help you understand your options and coordinate with the relevant property or service provider.
Your EVA Concierge is here to help. Contact us with the details, and we'll work to help resolve the issue as quickly as possible.