Resort Policies

  1. Reservation and Check-In: Guests are required to present a valid identification document (such as a passport or driver’s license) upon check-in. The name on the ID must match the name of the reservation. The resort reserves the right to refuse check-in if the guest fails to provide proper identification or if the name on the ID does not match the reservation.
  2. Check-In and Check-Out Times: Check-in time is between 3:00 PM and 7:00 PM. Guests are expected to arrive within this time frame. The standard check-out time is 11:00 AM on the day of departure. Late check-in or check-out requests may be accommodated based on availability and may be subject to additional charges. Please contact our Concierge team for further assistance.
  3. Minimum Age Requirement: The resort has a minimum age requirement of 21 years old to make a reservation and check-in. Valid identification confirming age will be required upon check-in.
  4. Smoking Policy:The resort operates as a smoke-free property. Smoking, including vaping and the use of electronic cigarettes, is strictly prohibited in all indoor areas, including guest rooms and public spaces. Designated smoking areas are located outside the resort premises. Guests who violate the smoking policy may be subject to fines or additional cleaning fees.
  5. Payment and Deposit: Guests are required to provide a valid debit/credit card upon check-in to cover any incidental charges or damages that may occur during their stay.
  6. Cancellation and Modification: The resort’s policies regarding reservation changes, cancellations, and refunds will be clearly stated. See Cancellation Policy here.
  7. Noise and Behavior: Guests are expected to maintain a reasonable level of noise and behave respectfully towards other guests and resort staff. Excessive noise, parties, or disruptive behavior that disturbs other guests will not be tolerated. Violating these policies may result in warnings, fines, or eviction from the resort premises without a refund.
  8. Damages and Loss: Guests will be held responsible for any damages or loss caused to resort property during their stay. The resort reserves the right to charge the guest’s credit card or seek legal action to recover the costs of repairs or replacements.
  9. Safety and Security: Guests are advised to adhere to safety and security guidelines provided by the resort, including the use of safety deposit boxes for valuable items. Access to certain areas may be restricted for security reasons.