LEGAL
Privacy Policy
Effective October 6, 2026 · Last updated October 6, 2026
This policy explains how EVA Worldwide Resorts collects, uses and shares personal information when you visit evaww.com, book a stay, ask us a question, chat with our AI Concierge, message us, or apply to list a property. EVA Worldwide Resorts is a brand of Kaneholdings LLC. In this policy, “EVA,” “we,” “us” and “our” mean Kaneholdings LLC.
The short version
- We collect what you give us (such as your name, email, dates and requests) and some technical data from your visit.
- We use it to handle your booking, answer your questions, look after your stay and improve our website.
- We share it with the people and services that help us do that, and with advertising partners, subject to your cookie choices.
- We don’t sell your information for money. Payments are handled by our booking platform and its payment providers, and we don’t see or store your full card number.
- You can ask to see, correct or delete your information, opt out of marketing, and change your cookie choices at any time.
- Questions or requests: info@evaww.com.
Information we collect
What you give us. This includes your name, email address, phone or WhatsApp number, travel dates, group size, the stay or destination you are interested in, the occasion, and anything you write in a message, form or chat, including special requests. Please don’t send us payment card numbers, passwords, government ID numbers or sensitive health information unless we ask for it for a specific service. If you tell us about a health or accessibility need so we can arrange your stay, we use it only for that.
Booking information. Bookings are made through our booking platform. At checkout you give your name, contact details, dates, number of guests and payment details. Payment details go to the payment provider. We receive the reservation itself: your dates, the stay, your contact details, the amount and the payment status.
Information about your use of our website. This includes your IP address, browser and device type, pages viewed, links clicked, approximate location (from your IP address), the site that referred you, and the date and time of your visit. We also receive technical signals that help protect our forms from spam and abuse.
Information from other sources. Guest reviews from Google, Airbnb, TripAdvisor and Booking.com appear on our site through a review service, with the reviewer name shown by those platforms. Property managers and service partners may give us information about your stay, such as your arrival details. Advertising and analytics partners may tell us whether an ad led to a booking.
Where we collect it
How we use information
- Take, confirm and manage bookings and take payments through our booking platform.
- Arrange services you ask for, such as airport transfers, spa bookings, boat rides and catamaran charters.
- Contact you about your reservation and your stay, and reply to your questions and requests.
- Run the AI Concierge and our customer support.
- Review applications from property owners, set up their listings and pay them.
- Send you news, offers and travel ideas, and follow up on your inquiry, with your permission where the law requires it.
- Improve our website, our services and the way we communicate.
- Measure how our advertising performs.
- Prevent fraud, keep our systems secure and protect our guests, partners and team.
- Meet our legal, tax and accounting obligations and enforce our agreements.
The AI Concierge
Our AI Concierge answers questions about our stays, destinations and services. It draws on information about our properties and website that we maintain, and we update that information as we add stays and details. An AI service provider processes your conversation on our behalf so that the concierge can reply. If you share your contact details in the chat, we may add them to our customer relationship system with a summary of the conversation so our team can follow up. We may review conversations to improve the concierge and our service.
The concierge is an automated tool and can make mistakes. Please confirm prices, availability and policies on our website or with our team. Please don’t enter payment card numbers, passwords, government ID numbers or sensitive health information in the chat.
Texts, WhatsApp and email
Service messages. We send booking confirmations, reminders, arrival details and replies to your requests by email, text and WhatsApp. If you call us and we miss your call, we may text you back to help with your request.
Marketing messages. With your permission where the law requires it, we may send news, offers and follow-ups after an inquiry by email, text or WhatsApp. If you give us your mobile number and agree to receive texts, you consent to receive text messages from EVA, including messages sent using automated technology. Consent to marketing texts is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out of texts, or HELP for help. We may send one last message to confirm your opt-out. We don’t share mobile phone numbers or text-message consent with third parties or affiliates for their marketing.
Email and WhatsApp. Every marketing email has an unsubscribe link, and you can tell us to stop on WhatsApp at any time. You will still receive service messages about your booking.
Cookies and similar technologies
Cookies and similar tools are small files and scripts that remember your browser and help our site work. We use them as follows.
When you book or send an inquiry, we may send limited information, such as the type of event and a hashed version of your email address or phone number, from our servers to advertising partners to measure results. If you have opted out of advertising, we don’t send it.
A banner on your first visit lets you choose, and you can change your choice at any time with the Cookie settings link in the footer of every page. We treat a Global Privacy Control signal from your browser as a request to opt out of advertising cookies and sharing. We don’t respond to the older Do Not Track browser signal.
Who we share information with
- Service providers that help us run our business: hosting and security, booking and payments, email and messaging, customer relationship management, data storage, analytics, advertising and AI.
- Property managers and service partners involved in your stay, such as transport, spa, boat and tour providers. We share only what is needed to deliver the service.
- Advertising partners, as described in section 6.
- Professional advisers such as lawyers, accountants and insurers.
- Authorities and others where the law requires it, or to protect our guests, our team or our legal rights.
- A buyer or successor if EVA is involved in a merger, sale or similar transaction.
We don’t sell your personal information for money.
Services we use
We also use website hosting, security and AI service providers. We may change providers over time and will update this list when we do. Each provider has its own privacy practices.
International transfers
Kaneholdings LLC is based in the United States, and our stays and partners are in several countries. Your information may be processed in countries other than your own, including the United States. Where the law requires, we use approved safeguards, such as standard contractual clauses, to protect it.
How long we keep information
We keep personal information for as long as we need it for the purpose we collected it. That means as long as it takes to deliver your booking or handle your request, to keep the records that tax, accounting and other laws require, to resolve disputes and prevent fraud, and, for marketing, until you opt out. When we no longer need information, we delete or anonymize it.
Security
We use administrative, technical and organizational measures to protect your information. No website or service is completely secure, so we can’t guarantee absolute security.
Your reservation link is private. Anyone who has the link can see your reservation, so please don’t share it. If you think someone else has it, contact us and we’ll issue a new one.
Your choices and rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you and receive a copy.
- Correct information that is wrong.
- Delete your information.
- Restrict or object to some uses of it.
- Receive your information in a portable format.
- Withdraw consent you have given.
- Opt out of marketing, texts and advertising cookies.
To make a request, email info@evaww.com with the subject “Privacy request” and tell us what you’d like us to do. We may ask you to confirm your identity first. We will reply within the time the law allows. If we can’t fulfil a request, we’ll explain why, and you can ask us to review that decision. You can also use an authorized agent. Some information we must keep for legal or legitimate business reasons.
California privacy rights
If you live in California, you have the rights in section 12, plus the right to opt out of the sale or sharing of your personal information and the right not to be treated differently for using these rights.
In the past 12 months we have collected these kinds of information: identifiers such as name, email and phone number; booking and transaction records; internet and device activity; approximate location; business and professional details from property owners; and payout account details from owners. We use them for the purposes in section 3 and share them as described in section 7.
We don’t sell personal information for money. Our use of advertising and analytics cookies may count as “sharing” under California law. You can opt out through the Cookie settings link in the footer or with a Global Privacy Control signal. We use owners’ payout details only to pay them. We don’t knowingly sell or share the personal information of anyone under 16.
Europe, the United Kingdom and other regions
If you are in the European Economic Area, the United Kingdom or another region with data protection laws, Kaneholdings LLC is responsible for your personal information. We process it where:
- It is needed to carry out a booking or a request you made.
- It serves our legitimate interests in running, securing and improving our business, and in contacting people who have asked about our stays.
- You have given consent, for example for advertising cookies and, where required, marketing.
- The law requires it.
You may have the rights in section 12, and you can complain to your local data protection authority.
Children
Our website is for adults who can make bookings. Children can travel with their families to many of our stays, although some stays are adults only. We collect information about a child only through a parent or guardian, such as the number of guests on a booking. We don’t knowingly collect personal information directly from children under 16. If you believe a child has sent us personal information, please contact us and we’ll delete it.
Property owners and guest information
If you apply to list or manage a property with EVA, we collect your contact details, property and ownership or management information, listing details, banking and payout details, tax or business information where required, and information about guests and bookings at your property. We use it to review your application, create and run your listing, pay you, and meet tax and legal requirements.
If you receive information about guests, you may use it only to host them and to work with EVA, you must keep it secure, and you must follow the privacy and data protection laws that apply to you. You may not use it to market to guests without their permission.
Links to other websites
Our website may link to other sites and services. We aren’t responsible for their content or privacy practices, and we suggest reading their policies before you share personal information with them.
Changes to this policy
We may update this policy as our services, technology or the law change. When we do, we’ll change the “Last updated” date at the top. If a change is significant, we’ll tell you on our website or by email where the law requires.
Contact us
For privacy requests, please put “Privacy request” in the subject and tell us what you’d like us to do.